Self-service first, human help close behind
The original plan wisely keeps support lightweight. This page combines FAQ guidance with a direct intake path that can later connect to Neon and Resend.
Will the camera work through a window?
For the clearest pictures, place it outside or in a sheltered spot rather than behind glass.
Do I need a password?
No. The platform is designed around password-free access with email magic links.
Can I share photos with family?
Yes. Public gallery sharing and direct downloads are both part of the core photo workflow.
What if I need help setting up Wi-Fi?
The support area covers setup help, and a lightweight ticket flow lets you contact support quickly.
Need a hand?
Start a support request
This is wired like a launch-scale contact flow so it can be replaced with a ticket insert and notification pipeline later.